Refund Policy

1. General Policy

Best ROI Media LLC provides software-as-a-service (SaaS) products, including Best Estimator, Catapult, and other subscription-based tools (collectively, the "Services"). These Services are digital products that provide ongoing access to cloud-based software and features.

All sales of our Services are generally final and non-refundable. This policy applies because:

• Access to the Services is delivered immediately upon subscription activation
• The Services are provided on an ongoing, subscription basis rather than as a one-time purchase
• You have full access to all features and functionality from the moment your subscription begins

By subscribing to our Services, you acknowledge that you have reviewed the features, pricing, and terms of service, and you understand that refunds are generally not available except as described in this policy or as required by applicable law.

2. Subscription Renewals

Our Services operate on a subscription model with automatic renewal. Subscriptions are billed on a monthly or yearly basis, depending on the plan you select. The following terms apply to subscription renewals and cancellations:

• Automatic Renewal: Your subscription will automatically renew at the end of each billing period (monthly or yearly) unless you cancel your subscription before the renewal date. You are responsible for managing your subscription and cancelling it if you no longer wish to use the Services.
• No Prorated Refunds: We do not provide prorated refunds for:
  • Unused time remaining in your current billing period
  • Partial months or partial billing cycles
  • Downgrades or plan changes made mid-cycle
  • Early cancellation of your subscription
• Access Until Period End: If you cancel your subscription, you will continue to have access to the Services until the end of your current billing period. After that period ends, your access will be terminated, and no refund will be provided for the remaining time.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at support@bestroi.media. Cancellation will take effect at the end of your current billing period.

We recommend reviewing your subscription status regularly and cancelling before the renewal date if you no longer wish to continue using the Services.

3. Trials and Promotions

From time to time, we may offer free trials or promotional periods for our Services. If you sign up for a free trial:

• You will not be charged during the trial period, provided you cancel before the trial ends
• At the end of the trial period, your subscription will automatically begin, and you will be charged according to your selected plan unless you have cancelled before the trial ends
• Once a paid subscription begins after a trial, our standard refund policy applies
• No refunds will be provided for charges that occur after a trial period if you did not cancel before the trial ended

If we are not currently offering free trials, this section will be updated accordingly. Please check our website or contact us for current promotional offers.

4. Billing Issues

We understand that billing errors can occur. If you believe that you have been charged in error, or if you have questions about a charge on your account, please contact us immediately at support@bestroi.media.

To help us investigate and resolve billing issues quickly, please provide:

• Your account email address
• The date and amount of the charge in question
• A description of why you believe the charge is incorrect
• Any relevant transaction or invoice numbers

We will investigate all billing inquiries promptly and fairly. If we determine that a genuine billing error has occurred, we will:

• Correct the error promptly
• Provide a refund or credit as appropriate
• Ensure that your account is properly adjusted

Please contact us within 30 days of the charge in question to ensure we can investigate and resolve the issue effectively. While we will make every effort to address billing concerns, requests made after an extended period may be more difficult to resolve.

5. Chargebacks

If you have a dispute about a charge, we strongly encourage you to contact us directly at support@bestroi.media before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues fairly and promptly, and direct communication is often the fastest way to resolve concerns.

However, we understand that chargebacks may be necessary in certain circumstances. Please note the following:

• Genuine Disputes: We will work with you and your financial institution to resolve legitimate disputes fairly. If a chargeback is initiated for a genuine billing error or unauthorized charge, we will cooperate fully in the resolution process.
• Abusive Chargebacks: If we determine that chargebacks are being used abusively or fraudulently (for example, to avoid payment for services that were used), we reserve the right to suspend or terminate your account. This includes situations where services were accessed and used, but payment was disputed without a valid reason.
• Account Status: While a chargeback is being processed, your account may be temporarily suspended to prevent further access until the dispute is resolved. If the chargeback is resolved in your favor, we will work to restore your account access appropriately.

We are committed to fair and transparent billing practices. If you have concerns about a charge, please reach out to us first so we can work together to resolve the issue.

6. Contact

If you have any questions, concerns, or requests regarding refunds, billing, or this Refund Policy, please contact us:

We aim to respond to all refund and billing inquiries within 2-3 business days. For urgent billing matters, please include "URGENT" in your subject line.